Frequently Asked Questions (FAQ)

We hope the list of questions below will answer any queries you have regarding our Mobile Car Valet Service in Edinburgh. If you are still unsure, please do not hesitate to contact us by telephone on 07731 579 580 or via our online contact form.

General Valeting Service Questions

Are you a mobile valeting company?

Yes, we are an experienced, professional mobile valeting service, established in 2008, serving Edinburgh and surrounding regions.

We travel to your location, whether it’s your home or workplace. Fully insured with comprehensive public liability coverage, we are committed to providing exceptional customer service and provide thorough interior and exterior cleaning to keep your vehicle looking great and hygienic

Are you insured?

Yes, we are fully insured to provide mobile valeting services, and have full public liability insurance so you can have peace of mind while we work on your vehicle.

Are your products environmentally friendly?

Yes, we use eco-friendly, biodegradable products that are safe for your car and the environment.

Do I need to be present during the valet?

You don’t need to be present. However, we may need access to your car keys and some space to perform the service.

Do I need to provide water or electricity?

No, we bring our own water and power supply, so you don’t have to worry about providing any utilities.

Do you offer discounts or promotions?

We offer seasonal promotions and discounts for repeat customers.

Check our website or contact us for the latest deals.

How do I book an appointment?

You can easily book an appointment online through our website.

Or, by calling us on 07731579580 or WhatsApp us directly.

You can also email us at: info@as-clean.co.uk

We offer flexible scheduling to accommodate your needs.

 

 

How long does a typical valet take?

The duration depends on the type of service and the size/condition of the vehicle. Generally, a standard valet takes about 1-2 hours, while a full valet may take up to 3-4 hours.

What areas do you cover?

We serve a wide range of areas within Edinburgh and surrounding areas if you are unsure whether we cover your location, please contact us.

What is your cancellation policy?

We understand that plans can change.

Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

What payment methods do you accept?

We accept cash payments and bank transfers.

Payment is required upon completion of the valeting/detailing service.

What valeting services do you offer?

We offer a range of valeting services, including:

  • Exterior hand wash and wax
  • Safe wash
  • Tar removal
  • Interior vacuum and shampoo
  • Leather cleaning and conditioning
  • Alloy wheel cleaning
  • Engine bay cleaning
  • Odour removal
  • Mould removal
  • Dog hair removal, and more
  • Motorhome Valeting
  • Caravan valeting
  • Campervan valeting
  • Events valeting

Valeting Time

How long does it take for seats and carpets to fully dry after shampooing?

We extract as much moisture as possible from the seats and carpets, so they are typically left touch dry with only slight dampness.

However, the exact drying time can still depend on the season; it may take longer in winter and less time in summer.

Why does a car valet take so long?

The time required for valeting a car depends on how dirty the vehicle is, both internally and externally.

As a rough guide:

  • Gold Valet can take between 1.5 to 2.5 hours.
  • Platinum Valet can take between 2 to 4 hours.

hese times can vary based on the car’s condition and any additional services requested.

We aim for 100% customer satisfaction by exceeding expectations and maintaining AS-CLEAN’s high standards.

A thorough job takes time, ensuring your car receives the best care.

Stubborn Dirt / Stains

Can you clean brake dust and dirt from alloy wheels?

Absolutely! We specialize in cleaning alloy wheels We use a non-acidic alloy wheel cleaner that is specifically formulated to be tough on brake dust, dirt, and grime while being gentle on your wheels’ finish. This cleaner, combined with a powerful jet wash, ensures your alloy wheels are left spotless and in pristine condition

Can you remove dead insects from my car?

Yes, we use a special chemical to effectively remove dead insects.

Can you remove dog hair from the interior of my car?

Yes, we can remove dog hair from the interior of your car.

Our deep cleaning service includes thorough vacuuming and specialized tools to effectively remove pet hair from seats, carpets, and other surfaces.

Depending on the amount of hair, it may take additional time, but we’ll ensure your car is as clean as possible.

Can you remove road tar from my car?

Yes, we can remove road tar from your car using specialized cleaning products designed for that purpose.

I have tree sap on my car’s exterior. Can you help?

A: Yes, we can remove tree sap with a specialized chemical.

Foul Smells

Can you remove the smell of smoke from a car?

Yes, we can shampoo and deodorize the car interior to help eliminate the smell but in some cases smell may not be fully eliminated on the first occasion.

Sometimes the smoke smell can be persistent and may require multiple treatments to fully eliminate. It often depends on how deeply the smoke has penetrated the materials and the extent of the exposure.

I spilled milk/coffee/orange juice in my car, and it smells awful. Can you help?

Yes we can shampoo and deodorize the car interior to address the odour caused by spills.

However, if the spillage has been left untreated for a long time, the odour may become stubborn and might require multiple treatments to completely eliminate.

Additional Services

Do you offer machine polishing services?

Yes, we offer a Machine Polish service designed to remove light blemishes and scuff marks while reviving faded paintwork, restoring your vehicle’s appearance.

How much does it cost to machine polish a vehicle?

Pricing depends on the condition of the exterior paintwork. We would need to inspect the paint to determine the best process for your vehicle.

What does machine polishing involve?

Machine polishing revives faded paintwork, removing swirl marks, light surface scratches, and blemishes.

For more details, please visit our Additional Services page or call us on 07731 579 580 for further information.


Prices

It is only a small car so why is the cost more than the starting price advertised on your website?

The price for a small car may be higher than the starting price on our website due to several factors.

These can include the condition of the car, the level of dirt or stains, the type of service required (such as deep cleaning or odour removal), or any additional treatments like polishing.

The advertised price is a base rate, and the final cost reflects the time, effort, and materials needed to deliver a high-quality service tailored to your car’s specific needs.

Why are you prices more expensive than the car wash down the road?

Our prices are higher than a standard car wash because we offer a specialized mobile valeting service that come directly to you.

These services go beyond a basic clean, including deep interior shampooing, deodorizing, and polishing.

We use professional equipment and techniques to deliver high-quality results tailored to each vehicle, whether it’s a car, motorhome, caravan or campervan.

This personalized, on-site service, combined with the level of detail and expertise involved, is reflected in our pricing.

Why do your valet package prices start from a base rate?

The prices listed as “from” on the website indicate starting prices, as the final cost can vary depending on factors like the size of the vehicle, the condition of the interior or exterior, and the specific services required.

Each job is unique, so we offer a base price and provide a more accurate quote after assessing the vehicle such as from photos or an in-person inspection.


Motorhomes / Caravans / Campervans Valeting FAQs

Can you clean the awning of my Motorhome / Caravan?

Yes, we can clean your Motorhome / Caravan awning, removing dirt, mould, and mildew to ensure it looks great and lasts longer.

Can you clean the tanks and plumbing systems of my Motorhome / Caravan / Campervan?

No, our valeting service focuses on cleaning the exterior and interior surfaces.

For tank and plumbing system cleaning, we recommend contacting a specialist.

Can you remove black streaks from my Motorhome / Caravan / Campervan exterior?

Black streaks are not always possible to remove in some cases they can be removed.

Can you remove odours from my motorhome?

Yes, we can help remove odours from your motorhome!

Our service includes shampooing and deodorizing the interior, which can effectively tackle odours caused by spills, food, and other sources.

If the odour has been present for a long time, it may require multiple treatments to fully eliminate, but we can certainly work towards a fresh-smelling space.

Do you clean the Motorhome / Caravan / Campervan roof?

Yes, we include roof cleaning in our exterior valeting service.

We remove dirt, debris, and algae build-up to help maintain the condition of your Motorhome / Caravan / Campervan.

Do you offer mobile valeting for Motorhomes / Caravans / Campervans?

Yes, we provide a mobile valeting service where we come to your location to clean your Motorhome / Caravan / Campervan.

Do you offer protective treatments for motorhome exteriors?

Yes, we offer protective treatments such as wax or sealants to protect the exterior surfaces from UV damage, dirt, and grime.

Do you provide interior deep cleaning for a Motorhome / Caravan / Campervan?

Yes, we provide a deep cleaning service for the interior, including shampooing of upholstery, carpets as well as cleaning and sanitizing all surfaces in the living, kitchen, and bathroom areas.

How long does it take to valet a Motorhome / Caravan / Campervan?

Valeting a motorhome, caravan, or campervan generally takes:

  • Standard Valet: between 2 hours to 3 hours
  • Exterior including roof: between 1.5 hours -2 hours
  • Thorough Deep Clean: between  3 hours – 5 hours

The exact time can vary based on the vehicle’s size, condition, and the level of service required.

How much does it cost to valet a Motorhome / Caravan / Campervan?

The cost to valet your Motorhome / Caravan / Campervan depends on its size and the level of service needed.

To provide an accurate estimate, please send photos of the interior, exterior, and roof. You can email the photos to info@as-clean.co.uk or WhatsApp them to 07731579580.

How often should I have my Motorhome / Caravan / Campervan valeted?

We recommend having your Motorhome / Caravan / Campervan valeted at least twice a year to maintain its condition, especially before and after long trips or when preparing for storage.

What does a Motorhome / Caravan / Campervan valet include?

A motorhome, caravan, or campervan valet typically includes:

  • Exterior Cleaning: Thorough wash of the exterior, including the roof, windows, and wheels. Removal of dirt, grime, and black streaks.
  • Interior Cleaning: Comprehensive clean of all interior surfaces, including upholstery, carpets,  This involves vacuuming, dusting, and wiping down surfaces.
  • Kitchen and Bathroom: Cleaning and sanitizing the kitchen and bathroom areas, including sinks, counters, and appliances.
  • Deodorizing: Treatment to eliminate any unpleasant odors inside the vehicle.
  • Protective Treatments: Application of wax or sealant to protect the exterior surfaces from environmental damage.
  • Awning Cleaning: Cleaning of the awning, if applicable, to remove dirt and mildew.